How do we use customer information - full details

This privacy notice gives you a comprehensive overview of how we handle data at Diagnosco, including information we may collect from our customers. We talk in detail about the information we hold, what we do with this data and when we share it outside of diagnosco (and with whom). You can read more about your rights around your personal data. If you have further questions you can also contact us.

We respect individuals’ rights to privacy and to the protection of personal information. The purpose of this Privacy Notice is to explain how we collect and use personal information in connection with our business. “Personal information” means information about a living individual who can be identified from that information (either by itself or when it is combined with other information).

We may update our Privacy Notice from time to time. When we do we will communicate any changes in our Newsletter to you and publish the updated Privacy Notice on our website. We would encourage you to subscribe to our newsletter and visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Who are we?

  • We are a privately owned company, by. Dr Claudio Weiss.
  • This privacy notice (the “Privacy Notice”) applies to all personal information processing activities carried on by our employees, partners and staff.
  • Diagnosco is a data controller in respect of personal information that we process in connection with our business (including the products and services that we provide). In this notice, references to “we”, “us” or “our” are references to diagnosco.
  • Our principal address is Kehlhofmatte 5, 6043 Adligenswil (LU), Switzerland and our contact details can be located below.
  • More about our staff can be found by clicking on About Us.

What information do we hold?

The information we process

We collect and process various categories of personal information at the start of, and for the duration of, your relationship with us. We will limit the collection and processing of information to information necessary to achieve one or more legitimate purposes as identified in this notice.

Personal information may include...

  • basic personal information including name and address, date of birth and contact details
  • information about your family, lifestyle and social circumstances such as dependents, marital status, next of kin and contact details
  • education and employment information
  • goods and services provided
  • online profile and social media information and activity based on your interaction with us and our websites and applications, including, for example, your login information, Internet Protocol (IP) address, smart device information, location coordinates, mobile phone network information, searches, site visits and spending patterns

We may also process certain special categories of information for specific and limited purposes, such as anonymized data for statistics or to make our services accessible to customers. We will only process the information you entered to create your specific Self Exploration Instrument (SEI) and the information we received from your browser.

Special categories of information for specific and limited purposes may include...

  • information about racial or ethnic origin
  • religious or philosophical beliefs
  • physical or psychological health details or medical conditions
  • biometric information relating to the physical, physiological or behavioural characteristics of a person
  • country or language preference

 

How do we obtain information?

Your information is assembled of all the personal information we collect and hold about you.

It includes:

  • information you enter in our Self Exploration Instruments (SEI)
  • information a friend, employer or relative might give us

How long we keep your information

By providing you with products or services, we store your information, such as customer account records, activity records and health records. Records can be held on a variety of physical or electronic media and formats. 

We manage our records to help us to serve our customers well (for example for operational reasons, such as dealing with any queries relating to your account) and to comply with legal and regulatory requirements.

You have access to all your stored records at any time through your customer account and you can delete all your data completely by yourself without even telling us.

Sharing data outside of Diagnosco

We do not share your personal data outside Diagnosco unless you authorize is. You can share your data with people of your choosing or by comparing your data with people that agree with.

What do we do with the data?

The purpose for which your data may be used

  • we use your data to create a result page of your personal SEI (Self Explorations Instrument)
  • we might use your anonymized data for statistical purposes to improve our products and services.

Contractual necessity

We may process your information where it is necessary to enter into a contract with you for the provision of our products or services. Please note that if you do not agree to provide us with the requested information, it may not be possible for us to continue to operate your account and/or provide products and services to you. This may include processing to:

  • assess and process applications for products or services
  • provide and administer those products and services throughout your relationship with Diagnosco including opening, setting up or closing your accounts or products, collecting and issuing all necessary documentation, executing your instructions, processing transactions, resolving any queries or discrepancies and administering any changes. Calls to our service centre and communications to our mobile and online helplines may be recorded and monitored for these purposes.
  • develop, manage and maintain our relationships with you and for ongoing customer service
  • communicate with you about your account(s) or the products and services you receive from us.

Changes to the way we use your information

From time to time we may change the way we use your information. Where we believe you may not reasonably expect such a change we will notify you via newsletter and will allow at least 30 days for you to raise any objections before the change is made. However, please note that in some cases, if you do not agree to such changes it may not be possible for us to continue to operate your account and/or provide certain products and services to you.

Security

We are committed to ensuring that your information is secure with us and with the third parties who act on our behalf. We are committed to ensuring that your information is secure with us and with third parties acting in partnership with us. "Third parties" may include our business partners, called "Professionals". If you have received an access code from one of our „Professionals" (leaders, consultants for and in organizations, consultants for individuals), the person or organization that is our direct business partner will have access to your SEI evaluations.

Your rights

Overview

We want to make sure you are aware of your rights concerning the personal information we process about you. We have described those rights and the circumstances in which they apply in the table below.

If you wish to exercise any of these rights, if you have any queries about how we use your personal information that is not answered here, or if you wish to complain, please contact us.

Please note that in some cases, if you do not agree to the way we process your information, it may not be possible for us to continue to operate your account and/or provide certain products and services to you.

Access to your personal information

  • You have a right to get access to the personal information we hold about you at any time through your personal account.

Change inaccurate personal information

  • You have a right to change any personal information we hold about you at any time through your personal account.

Delete your information

  • You have a right to delete any personal information we hold about you at any time through your personal account.

Withdrawing your consent and objecting from direct marketing

  • You have a right to withdraw your consent.
  • Where we rely on your permission to process your personal information, you have a right to withdraw your consent at any time. We will always make it clear where we need your permission to undertake specific processing activities.
  • You have a right to object to direct marketing.
  • You have a right to object at any time to processing of your personal information for direct marketing purposes, including profiling you for the purposes of direct marketing. For more information see the section on Marketing Information, below.

Marketing information

Unless you have told us that you do not want to hear from us, we will send you relevant marketing information (including details of other products or services provided by us or our partners which we believe may be of interest to you), by mail, phone, email, text and other forms of electronic communication such as our newsletter.

If you change your mind about how you would like us to contact you or you no longer wish to receive this information, you can change your preference through your personal account or social media platform.

Communications about your account

We will contact you with information relevant to the operation and maintenance of your account (including updated information about how we process your personal information), by a variety of means email, text message, post, telephone and/or newsletter. If at any point in the future you change your contact details you should tell us promptly about those changes.

We may monitor or record calls, emails, text messages or other communications for the purposes outlined in what we do with this data.