Privacy & cookies notice
This document explains how we use cookies and similar technologies on our websites and mobile applications. This technology is mandatory to reach our goal: to provide you with the best possible online experience.
New regulations will change how the use of cookies is governed in the future and we'll update this notice once those changes come into effect.
Your online privacy
You can visit our website without telling us who you are or revealing any information about yourself.
We promise to treat any personal information about you, at any time securely, fairly and lawfully. We are committed to protecting your privacy.
When we ask you for personal information online, it will only be in response to you actively applying for or using one of our online products or services.
You can find full details of how we use customer information in the next section at the end of this page.
What are Cookies?
A "cookie" is a small text file that is stored on your computer, smartphone, tablet, or other devices when you visit a website or use an app.
Some cookies are deleted when you close your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor.
This website uses session and persistent cookies.
How can you control and delete cookies?
If you want to restrict or block the cookies we set, you can do this through your browser settings. The "help" function within your browser should tell you how.
To find out more about cookies, please visit www.allaboutcookies.org. This website gives you information on how to see what cookies have been set, how to manage and delete them. Alternatively, you can search the internet for other independent information on cookies.
How do we use Cookies?
If you delete cookies relating to this website we will not remember things about you nor your cookie preferences. You will be treated as a first-time visitor the next time you visit the site.
We use cookies (and other similar technologies) to
- Provide products and services that you request
- Provide a secure online environment
- Manage our marketing relationships
- Give you a better online experience
- Track our website performance
- Help us make our website more relevant to you
Let us explain a bit more about each of these types and how you can control their use.
Essential Cookies
Cookies are essential for us to provide products or services you have requested. We use them to provide a secure online environment as well. Without cookies, we won't be able to provide some products or services that you might request. Essential cookies keep our website secure.
Even if you don't accept cookies on this website, we'll continue to use these essential cookies.
Essential cookies are used to:
- deliver interactive services, such as:
- purchasing procedure
- product applications
- web chat
- call-backs
- maintain online security and protect against online fraud
- record your preference regarding our use of cookies on your device
Performance Cookies track our website performance
These cookies collect aggregated information and are not used to identify you.
We use this type of cookie to understand and analyse how visitors use our online services and develop ways to improve them. For example, a cookie might tell us that lots of people give up on an application process at a particular step. In this case, we will try to make that step easier to complete.
The analytics cookies we use include:
- Google Analytics, which uses cookies to help us analyse how our visitors use the site. Find out more about how these cookies are used on the Google privacy site.
- Adobe Analytics , to improve our websites and services. This service and the cookies it uses help us understand the popularity of our content and make better consumer experiences.
Functionality Cookies give you a better online experience
These cookies remember your preferences and tailor the website to provide you with personal, enhanced features. Without these cookies, we cannot remember your choices or personalise your online experience.
We use this type of cookie to:
- Make online purchases faster by remembering you between visits on your devices.
- Simplify online transactions by remembering the last payment method you used and showing it as the default for your next transaction.
- Remembering relevant information as you browse from page to page to save you re-entering the same information repeatedly.
- Provide enhanced features, such as playing videos or allowing you to post a comment.
Targeting Cookies
These cookies are usually third-party cookies from marketing partners used to deliver adverts relevant to you and your interests. These cookies can track your browsing history across websites. If you wish to prevent this type of cookie, you may do so through your device’s browser security settings.
The third-party companies we partner with include:
- Google Search Adwords
- Snapchat
Cookies in emails
We use cookies and similar technologies in emails, similar to the ones we use on our website. These help us to understand whether you’ve opened an email and how you’ve interacted with it. Cookies may also be set if you click on a link in your email.
How to control and delete cookies
If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies. You can also close the email before downloading any images or clicking on any link.
Full details of how we use customer information